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Decrease costs, improve efficiency, boost client satisfaction and increase your bottom line. COPC® Global Training is the most valuable contact center–specific training in the industry, with a full range of online programs to complement our classroom and on-site offerings.
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As the world’s leading authority on contact center and vendor management organizations, we continue to define the industry standards for performance excellence. The COPC® Family of Standards provides the industry’s only proven framework and best practices that can improve the way your contact center operates. Since 1996, organizations all over the world have maximized their operations and transformed their business cultures for a winning competitive advantage. And now you can too, with the COPC Training Center™.

Explore our training delivery choices and program options to expand your professional skills and improve your contact center’s top and bottom line performance.

Or call 407.304.9032 or email us to learn how we can tailor the best solution for you.

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COPC® Announcements

Become a COPC Registered Coordinator

Learn how to interpret and apply the COPC CSP Standard, or the COPC VMO Standard.  You will also learn industry benchmarks, best practices, and implementation tips. Earn your COPC Registered Coordinator status today!  Read more.

COPC Offers Lean Six Sigma for Contact Center Professionals

Have you ever wanted the tools, techniques and improvements capabilities that come with becoming a Lean Six Sigma Yellow Belt holder?  COPC can help!  Find out how we can offer individuals Yellow Belt training, or organizations up to Black Belt project workshops.  Call 832-347-7347 for more information.  Read more.

Individual Certification Now Available: COPC Certified Professional Manager

(Silver Series) Learn the foundations of contact center management performance with the Silver Bundle Series of 12 programs + and earn your certification through successfully passing the certification exam!  Contact us for more information if you'd like to offer this program to multiple people in your organization!  Read more.

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