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Decrease costs, improve efficiency, boost client satisfaction and increase your bottom line. COPC® Global Training is the most valuable contact center–specific training in the industry, with a full range of online programs to complement our classroom and on-site offerings.
Pick your program.

As the world’s leading authority on contact center and vendor management organizations, we continue to define the industry standards for performance excellence. The COPC® Family of Standards provides the industry’s only proven framework and best practices that can improve the way your contact center operates. Since 1996, organizations all over the world have maximized their operations and transformed their business cultures for a winning competitive advantage. And now you can too, with the COPC Training Center™.

Explore our training delivery choices and program options to expand your professional skills and improve your contact center’s top and bottom line performance.

Or call 407.304.9032 or email us to learn how we can tailor the best solution for you.

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