COPC® Global Training | Choose How You Learn

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Choose How You Learn. Choose Your Delivery Option or Choose Your Subject Area.

Whether you’re a contact center executive or an agent, an individual or one of a thousand, COPC® Global Training delivers world-class industry knowledge with multiple delivery options to drive your contact center’s performance as well as improve revenue, service and cost.

Our full range of training content is based on real-world performance from actual contact centers. Whether in the classroom or online, COPC® Global Training is conducted by expert professionals and focused specifically on contact center performance and the end user experience. Explore our training options below, or learn more about the benefits of the COPC Training Center™.

Choose Your Subject Area Choose Your Delivery Option

	COPC® Management Training Need a degree in contact center management? Learn from COPC professionals the best practices and proven methods for managing contact center to high performing levels. You can choose from individual programs in specific areas, or choose a bundled series that includes a broad range of management courses at a discounted bundle price
	COPC® Standards Training Both the COPC-2000® CSP Standard and the COPC-2000® VMO Standard have corresponding classroom training available to teach how to understand, interpret and apply the COPC® Family of Standards. These programs are also packed full of industry-leading benchmarks for customer satisfaction, quality performance, etc. You can earn a sought-after professional designation through successful examination.
	COPC® Best Practices Training A hallmark of COPC® Global Training is the many best practices, benchmarks and proven methods and techniques that our training covers. In this series we call out the courses that include heavy doses of what our learners tell us they value most! Also, coming in 2012 we will have more extensive series for entire departments, such as Quality, WFM, and HR.
	COPC® Agent Training You asked for it and we've delivered! We are proud to present to you a new COPC® training program area targeted to contact center agents. Choose from courses geared towards contact center agents, including "An Introduction to the Contact Center Industry" and other courses that will enable your agents to gain knowledge that can be leveraged into both better performance, and preparation for continued growth!
	COPC® Sales Training Sales teams need more than sales experience; they need to understand how contact centers work, how to manage them, and then how to sell through the use of the telephone. We’ll be adding additional courses to this Series based on classroom programs done for clients over many years!
	COPC® Six Sigma Training The added complexity of managing people and lack of analytical rigor in many service options makes this data-driven, structured problem solving approach difficult to implement. For successful adaptation you must tackle two key challenges: Adapting the Six Sigma approach to service operations; and implementing the performance improvement efforts effectively. COPC® Lean Six Sigma for Contact Centers teaches the use of analyses and techniques that are PROVEN to work in the contact center and BPO world.

	COPC® Individual Training Online Self-paced training for individuals who want to independently improve their knowledge and skills. Learn to deliver higher levels of performance and prepare yourself for higher levels of responsibility. Access world-class training anytime, in a flexible, self-paced learning environment.
	COPC® Group Training Online If you are looking for an online group training solution, our multi-user packages can be tailored to meet your contact center's needs. Our online programs can encompass any number of courses and any number of participants from your team. Online training also offers 24/7 access, flexible shelf life, and Learning Management System (LMS) capabilities for tracking and reporting of your team participation and accomplishments. Our system also has performance management capabilities built in. No other provider offers you this kind of control with a built-in LMS and performance development tracking. Need to export the data into your LMS? There are options for that as well!
	COPC® Public Classroom Training (Individuals) COPC Inc. offers public classroom training for individuals throughout our service regions. Check out our publicly available calendar to find training in an area near you. Request training individually, pay by credit card, and experience, COPC® Training first-hand from our expert instructors.
	COPC® Public Classroom Training (2 or more) COPC Inc. offers public classroom training for 2 or more individuals from the same company who wish to pay by credit card or purchase order. Check out our publicly available calendar to find training in an area near you, and then Contact Us for more information on how to set up groups for attendance at the public classroom session of your choosing. For 8 or more individuals, you may wish to consider our "Client Site"; training option and bring our training to your location!
	COPC® Client Site Training Bring COPC^® classroom training straight to your location. Our Client Site Training option offers customized course pairings and client-specific data tailored to your organization. COPC^® expert instructors provide on-site intensive training for your team, with learning material integrated with your own center's performance data to illustrate concepts. Contact us today and we will customize a learning solution that's right for your company's needs.

Explore our available training programs, or call 512.225.0544 or email us to learn how we can tailor the best solution for you.

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